R. A. F. V.

Senior IT Support Specialist - BPO Operations & POS Systems

LocationNew Zañiga, Mandaluyong City, Metro Manila

Experience10 Roles

EnglishProficient

AvailabilityImmediate

SetupWork From Home

Est. Total CostInc. Salary & Management

USD /month+ setup fee

Professional Summary

I'm a driven Resolver of all issues right from its origin of error. I'm an I.T. Service Desk Support Specialist & an Analyst for most of my Career, Providing the utmost Customer Service and Business without compromising the company's Rules and Policy where i look forward to live and to grow in my position with the company.

Skills & Expertise

Customer IT SupportPOS SystemCloud ManagementSQL editingActive DirectorySoftware systemsSecurityPOSCashless systemsRestaurant systemsInternet & Wireless Connection setupTech DispatchTechnical Sales Support

Assessment Score

82/100

Based on technical &
communication tests

DISC Profile

I/S

Personality Insight

Why Hire Rodesto?

Extensive IT Support Experience: 21+ years of progressive experience from basic technical support to specialized POS system management, demonstrating deep technical expertise and career growth
International BPO Expertise: Proven track record with major BPO companies (Alorica, Sitel, Teleperformance, Convergys, Startek) supporting US, UK, and Canadian markets with complex technical solutions
Specialized POS & Restaurant Technology: Current role as Customer IT Support Specialist for Hunger Rush LLC showcases expertise in POS systems, cloud management, and SQL editing - high-demand skills in retail/restaurant sectors
Professional Certifications: ITIL 3.0 and Six Sigma Yellow Belt certifications demonstrate commitment to service management excellence and process improvement methodologies
Multilingual Capability: Fluent in Tagalog, English, and Bahasa Malay, providing competitive advantage for diverse client bases in BPO industry