K. M.
Account Manager & Team Leader - BPO Operations
LocationClark Pampanga
Experience5 Roles
EnglishProficient
Availability30 Days Notice
SetupHybrid
Est. Total CostInc. Salary & Management
USD /month+ setup fee
Professional Summary
Hello, I'm Kath. I love reading, listening to music, drawing, and writing. I also love animals, and I'm not particularly fond of human interaction.
Skills & Expertise
OrganizedEfficientDetail-orientedWorks well independently or in a teamProficient in Microsoft Office and basic computer applicationsStrong customer and client service skillsProactiveSelf-motivatedDependable
Assessment Score
72/100
Based on technical &
communication tests
communication tests
DISC Profile
C/S
Personality Insight
Why Hire Kath?
- Progressive Career Growth: Advanced from Customer Service Representative to Team Leader (AT&T DirecTV) and currently serves as Account Manager & Head of Success Team, demonstrating leadership capabilities and career advancement within the BPO industry.
- Diverse BPO Experience: Over 8 years of experience across multiple reputable BPO companies (iQor, TeleTech, Convergys/Concentrix, Cloudstaff, ShoreAgents) with exposure to various industries including telecommunications, e-commerce, and property management.
- Leadership and Management Skills: Team Leader experience at Convergys/Concentrix for 3+ years and current role as Head of Success Team shows proven ability to manage teams and drive operational success.
- Multi-functional Expertise: Experience spans customer service, sales, technical support, administrative tasks, and account management, making her a versatile professional in the BPO space.
- Strong Educational Foundation: Bachelor of Science in Civil Engineering from University of the Assumption provides analytical and problem-solving skills valuable in complex BPO operations.