R. D. C.

Virtual Assistant

LocationFloridablanca, Pampanga

Experience3 Roles

EnglishProficient

AvailabilityImmediate

SetupAny

Est. Total CostInc. Salary & Management

USD /month+ setup fee

Professional Summary

I'm a tech-savvy individual with experience in customer service and virtual assistance. I value efficiency, clear communication, and continuous learning.

Skills & Expertise

Administrative support & schedulingCustomer communication (phone, email, chat)CRM management (Salesforce, HubSpot)Ticketing systems & case documentationData entry & record managementMicrosoft Office (Word, Excel, Outlook)Google Workspace (Docs, Sheets, Drive, Calendar)Virtual tools: Zoom, Slack, TeamsTroubleshooting (hardware/software/network)Time management & multitasking

Assessment Score

82/100

Based on technical &
communication tests

Why Hire Raymond?

Strong multi-channel customer service experience across phone, email, and chat platforms with proven ability to handle multiple inquiries simultaneously
Technical troubleshooting expertise in hardware, software, network, VoIP, and IPTV issues with first-contact resolution focus
Healthcare BPO experience with AVA Remote demonstrating ability to handle sensitive patient data and maintain HIPAA compliance
Comprehensive CRM and ticketing system proficiency (Salesforce, HubSpot) combined with strong documentation and case management skills
Consistent KPI achievement at TTEC Pampanga including resolution time, quality metrics, and customer satisfaction scores