J. I. R.

Account Manager & Client Relationship Specialist

LocationLot 16 Block 5, Phase 4, Malinis Street, Fiesta Communities, Tabun, Mabalacat City 2010

Experience3 Roles

EnglishProficient

Availability30 Days Notice

SetupWork From Home

Est. Total CostInc. Salary & Management

USD /month+ setup fee

Professional Summary

Experienced Account Manager skilled in client relations, team coordination, and process optimization. Dedicated to driving client satisfaction and business growth through proactive communication and strategic partnership.

Skills & Expertise

Client Relationship ManagementAccount Coordination and RetentionCommunication and NegotiationProblem-Solving and Conflict ResolutionPerformance Monitoring and EvaluationCross-Functional CollaborationStrategic Planning and ExecutionClient Reporting and Data AnalysisTime Management and PrioritizationProcess Improvement

Assessment Score

82/100

Based on technical &
communication tests

Why Hire Jose?

Strong progression from Sales Representative to Account Manager showing clear career advancement and leadership development over 8+ years in BPO industry
Comprehensive client relationship management experience with proven track record in account retention, conflict resolution, and performance monitoring at ShoreAgents
Quality assurance and training expertise demonstrated through conducting call observations, QA evaluations, and coaching English native speaker tutors at Spicus Co Ltd
Extensive technical proficiency with modern BPO tools including ClickUp, Slack, PandaDoc, AI tools (Claude/ChatGPT), and performance monitoring software like Teramind
Education background in English (BS Secondary Education) providing strong foundation for communication-intensive BPO roles and client-facing positions