We are loving our new VA its only been 2 weeks but we should have done it years ago.
Luke Newton LockedOn, AU Hired One Agent š¦šŗ
šØ PROPTECH BREAKTHROUGH: "Should Have Done This Years Ago"
When Australian PropTech company LockedOn finally decided to try a virtual assistant, they discovered something that changed everything: "We are loving our new VA, it's only been 2 weeks but we should have done it years ago." This LockedOn client success story reveals how one admin assistant transformed their entire operational mindset.
š¢ LockedOn Client Success: PropTech Transformation
How Luke Newton and his PropTech team discovered the systematic admin support that changed their business forever
Picture this: You're running a growing PropTech company. You know you need help, but you're hesitant about offshore solutions. Then you take the plunge. Two weeks later, you're telling everyone: "We should have done this years ago." That's the LockedOn client success story.
š¤ LockedOn Client Success: From Hesitation to Transformation
Luke Newton from LockedOn, a growing PropTech company in Australia, represents thousands of business owners who know they need help but aren't sure about offshore solutions. Like many entrepreneurs, he was doing too much himself, drowning in administrative tasks that were keeping him from focusing on what really matteredāgrowing his business.
LockedOn wasn't just another tech startup. They were building something significant in the PropTech space, and Luke knew that systematic admin support would be crucial for scaling. But like many business owners, he had reservations about offshore staffing. Would the quality be there? Would communication work? Would someone really understand his business needs?
The decision to start with "one agent" through our One Agent service was strategic. Luke wasn't looking to replace his entire teamāhe wanted to test the waters with a single administrative assistant who could handle the day-to-day tasks that were consuming his time.
ā ļø The Common Concerns Every Business Owner Has
š Communication Worries Will they understand my business? Can they communicate effectively?
ā” Quality Concerns Will the work meet our standards? What about attention to detail?
šÆ Cultural Alignment Will they understand Australian business culture and expectations?
š Integration Challenges How do we integrate someone remote into our existing processes?
Sound familiar? Every business owner has these exact concerns before discovering what Luke discovered.
What Luke didn't realize was that his hesitation was costing him thousands of dollars in lost productivity every month. While he was debating whether to hire a virtual assistant, he was spending his $150/hour executive time on $25/hour administrative tasks. The mathematics were clearāhe just needed to experience the solution to believe it.
ā” LockedOn Client Success: "The 2-Week Revelation"
Two weeks. That's all it took for Luke Newton to realize he'd been making a costly mistake. "We are loving our new VA, it's only been 2 weeks but we should have done it years ago." This wasn't polite feedbackāthis was the genuine amazement of a business owner who'd just discovered systematic efficiency.
Enter the administrative virtual assistant who would transform Luke's entire perspective on offshore staffing. Within those first two weeks, his new team member had already begun demonstrating the systematic approach that separates professional virtual assistants from typical outsourcing solutions.
šÆ What Happened in Those First 2 Weeks
š¬ Communication Excellence Professional, clear communication via Slack that exceeded expectations
š Excel Mastery Advanced Excel skills that surpassed Luke's initial expectations
ā” Speed & Efficiency "All jobs done faster than I thought so far"
šÆ Quality Focus Follows instructions perfectly with minimal mistakes
"We are loving our new VA, it's only been 2 weeks but we should have done it years ago."
ā Luke Newton, LockedOn PropTech
The speed of this transformation wasn't accidentalāit was the result of systematic preparation and professional excellence. The virtual assistant brought more than just administrative skills; she brought the proactive approach that defines successful virtual assistant relationships. Instead of waiting for detailed instructions, she was "asking good questions each time a task is given."
This is what separates the ShoreAgents approach from typical outsourcing: our virtual assistants don't just complete tasksāthey actively contribute to business improvement. Within two weeks, Luke wasn't just satisfied with the admin support; he was experiencing the systematic efficiency that made him realize he'd been operating at a disadvantage for years.
š LockedOn Client Success: Performance Excellence That Speaks Volumes
The real validation of the LockedOn client success story isn't in the initial excitementāit's in the sustained performance over time. Luke's formal performance reviews tell the complete story of why that "2 weeks" revelation has continued to deliver results month after month.
First-month performance review: Perfect scores across quality, communication, reliability, and time management. One-year performance review: "Lovely to work with," "Excellent communicator," "Perfect," "Great." This isn't just satisfactionāthis is the systematic excellence that defines long-term virtual assistant partnerships.
š First Month Performance Review ā November 2022
5/5 Quality "Follows instructions well and implements with minimal mistakes"
5/5 Communication "Very effective on Slack"
5/5 Reliability "Always on time"
5/5 Time Management "All jobs done faster than I thought so far"
Top 3 Accomplishments:
- Excel skills above what I expected
- English is fantastic
- Polite and professional demeanor
šÆ First Year Performance Review ā October 2023
5/5 Quality "Lovely to work with"
5/5 Communication "Excellent communicator"
5/5 Reliability "Perfect always letting us know if issues"
5/5 Time Management "Great"
"Going well very happy"
Overall satisfaction: 5/5 | Recommendation likelihood: 5/5
This consistency in performance excellence is what separates the ShoreAgents approach from typical outsourcing solutions. When a PropTech business owner can give perfect 5/5 ratings across multiple evaluation periods, it validates the systematic approach that enables long-term success in outsourcing partnerships.
š° LockedOn Client Success: The Financial Transformation
Behind Luke's amazement at the "2 weeks" revelation was a financial reality that every PropTech business owner should understand. When he said "we should have done this years ago," he wasn't just talking about convenienceāhe was talking about the massive cost savings that had been sitting on the table, waiting for him to discover them.
The mathematics of the LockedOn client success story are compelling: a high-level administrative assistant in Australia costs approximately $65,000+ annually, plus superannuation, WorkCover, and other benefits. The comprehensive virtual assistant service through ShoreAgents costs a fraction of that while delivering superior results and systematic reliability.
š Australian PropTech Admin Cost Analysis
š¢ Local Admin Assistant (Sydney/Melbourne) $70,000+ Annual Total Cost Includes: Salary, Super, WorkCover, Leave, Equipment, Office Space
š ShoreAgents Admin Assistant $18,000 Annual All-Inclusive Includes: Salary, Management, Equipment, Office, Training, HR
š” LockedOn Annual Savings $52,000+ Annual Savings 74% Cost Reduction $260K+ 5-Year Savings
This is why Luke said "we should have done this years ago"
But the LockedOn client success story isn't just about direct cost savings. It's about the opportunity cost of Luke's time. As a PropTech executive, every hour spent on administrative tasks is an hour not spent on business development, product innovation, or strategic planning. The systematic efficiency that his virtual assistant provided didn't just save moneyāit multiplied Luke's executive productivity.
When PropTech companies can reinvest $52,000+ annually in product development, marketing, or team expansion instead of administrative overhead, they create competitive advantages that compound over time. This is the financial reality behind Luke's "we should have done this years ago" revelation.
š” Luke's Revelation: The Cost of Waiting
Luke Newton's honest assessment after just two weeksā"we should have done it years ago"ācaptures something every business owner recognizes: the regret of waiting too long to solve a known problem. His transformation from hesitant PropTech CEO to enthusiastic advocate wasn't about discovering a miracle solution. It was about experiencing systematic excellence he didn't know existed.
Think about what Luke's revelation actually means. "Years ago" suggests he'd been struggling with administrative burden for a long time, probably spending his executive time on $25/hour tasks while his PropTech company needed $150/hour strategic thinking. The systematic efficiency he discovered in two weeks had been available all alongāhe just needed to experience it to believe it.
ā ļø What "Years Ago" Really Cost Luke
š° Financial Opportunity Cost Years of paying premium rates for work that could have been done at 74% savings
ā° Strategic Time Loss Executive time spent on administrative tasks instead of PropTech innovation
š Growth Constraints Business scaling limited by founder's capacity for detailed work
š° Unnecessary Stress Years of operational burden that could have been eliminated
Luke's Realization: The solution existedāhe just needed to stop hesitating and start testing
The sustained performance excellenceāperfect 5/5 ratings after one year, "excellent communicator," "lovely to work with"āvalidates Luke's initial decision and confirms his regret about waiting. The team member who earned these reviews wasn't just completing tasks; she was enabling Luke to focus on what PropTech CEOs should be doing: building products, developing strategy, and growing the business.
Luke's story resonates because it's so familiar to entrepreneurs. How many business owners are currently spending their time on work that someone else could handle more efficiently? How many are delaying decisions that could free up their capacity for strategic work? How many are operating at a disadvantage simply because they haven't experienced what systematic virtual assistant support actually delivers?
š The PropTech Advantage Luke Discovered
PropTech companies like LockedOn face unique pressures: rapid innovation cycles, technical complexity, and the need to move fast in competitive markets. Luke's discovery that reliable administrative support could be implemented quickly and efficiently removed a major constraint on his ability to focus on what matters most.
The systematic approach that delivered Luke's transformation wasn't magicāit was methodology. Professional recruitment, clear communication standards, systematic training, and ongoing performance management. The difference between hesitation and action was just experiencing how well this actually works.
Don't wait "years" to discover what Luke discovered in two weeks.
Stop spending executive time on administrative tasks. Experience the systematic virtual assistant support that transforms hesitant business owners into enthusiastic advocates who wish they'd started sooner.
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At a Glance
"We are loving our new VA its only been 2 weeks but we should have done it years ago."