Trucking Company Virtual Assistant

I've hired offshore since 2012—started at REMAX, scaled it through Shore Agents in Clark since 2019. Trucking companies are some of the worst at admin. Invoices pile up, dispatch schedules get messy, customers chase tracking info while your drivers are waiting. A VA solves this. Not with magic. With actual hours spent on tasks that don't need to be done by you or your team lead.

What is a Trucking Company Virtual Assistant?

A trucking company VA is a remote worker, usually Philippines-based, who handles your administrative and operational grunt work. They're not your driver, not your dispatcher, not your accountant. They're the person who makes sure your paperwork doesn't eat your actual business.

The logistics outsourcing market is genuinely big—$200 billion in 2026. But that's not why you hire a VA. You hire one because you've got 40 invoices stuck in your inbox and three drivers waiting for dispatch confirmation.

Why It Matters

Real reasons to hire a VA:

• Cost: A decent VA in the Philippines costs $5–15/hour. An Australian bookkeeper or admin person costs $70–100/hour. The math is obvious.
• Your team gets actual work done: When your dispatch manager isn't chasing paperwork, they manage logistics. That's where the money is.
• Filipino workers are reliable: Good ones have solid education and they take the job seriously. NBI clearances, background checks—we vet them properly.

What They Actually Do

A trucking VA handles the non-negotiable admin stuff:

• Dispatch support: Managing pickup/delivery schedules, confirming jobs with drivers, flagging conflicts before they become problems.
• Customer comms: Tracking enquiries, complaint follow-ups, delivery confirmations. Your customers get a response without burning your manager's time.
• Invoicing and payments: Creating invoices, tracking overdue accounts, reconciling payments. The boring tax stuff that still has to happen.
• Data entry: Loading shipment records, mileage logs, fuel costs into your systems. Accuracy matters. You don't do this; they do.
• TMS software: If you use TruckingOffice, DAT, or KeepTruckin, they learn your system and keep it current.

How to Hire One

• Write down what's broken: Which tasks are eating your team's time? Which ones repeat daily? That's what the VA does first.
• Screen for logistics experience: Best VAs have worked in dispatch, warehousing, or admin for transport companies. Raw talent is good; relevant talent is better.
• Test them on real work: Give a sample task. Track a shipment scenario. Create an invoice. See how they actually think.
• Train them properly: Spend a week showing them your systems, your expectations, your deadlines. Cheap onboarding = expensive mistakes later.

Cost Breakdown

• Hourly rate: $5–15/hour depending on experience. Logistics-specific experience runs $10–15.
• Specialisation premium: If they know your TMS or have dispatch experience, add $2–3/hour.
• Employment costs: 13th month pay, PhilHealth, SSS—hire through an agency (like us) and they handle it.

Why the Philippines

The talent pool is real. English proficiency is high. Cultural fit with Australian and American business practices makes training easier. Filipino workers respect deadlines and structure—that matters for dispatch roles where mistakes cost money.

I've hired from 12 countries. The Philippines consistently delivers for logistics roles. Good workers, lower cost, stable timezone overlap with Australia and the US.

ShoreAgents: How We Help

We source, vet, and onboard VAs specifically for logistics and transport companies. We do background checks—NBI clearance, police records, employment history verification. We don't send you a resume and wave goodbye. We make sure the person actually does the work you hired them for.

You get someone trained on your systems within 2 weeks. If it's not working after 30 days, we find someone else. No arguments.

Getting Started

Figure out what's eating your manager's week. That's the first VA role. Once you've got that sorted and you're actually sleeping better, add a second one for customer comms or invoicing.

Contact us to get started. We'll match you with someone who actually understands trucking ops.