Inside Sales Outsourcing

I've been hiring inside sales reps since 2012 — first for REMAX in Australia, then 500+ placements at Shore Agents since 2019. Inside sales is simple: your customer buys over the phone, email, or video call, not face-to-face. Your team needs people who can talk, listen, and close. If yours can't, or if you don't have a team yet, outsourcing to the Philippines works. It's cheaper, faster to scale, and frankly, you get better quality than hiring locally and hoping.

What is Inside Sales Outsourcing?

You hire a team (mine are in Clark, Philippines) to handle your sales conversations remotely. They make calls, send emails, run demos on Zoom, follow up, and close deals. You don't have to hire locally, don't pay Australian salaries, don't deal with leave, training, or firing. They do the work. You get the revenue.

Research from Forbes shows 70% of organisations adopting inside sales saw measurable performance gains — and that's before they outsourced. Once you get good people on the job, the numbers go up.

Why Inside Sales Outsourcing Matters

Three reasons:

• Cost. You save 60% to 70% on labour costs. A good inside sales rep costs $1,500–$3,000 per month in the Philippines. In Australia, you're looking at $5,000–$10,000 minimum, plus superannuation, taxes, and the risk they'll walk.
• Speed. You can hire a team of five people and run a pilot in three weeks. No recruitment agencies, no onboarding bottlenecks. If it works, scale. If it doesn't, it cost you $15K, not $150K.
• Focus. Your founders can focus on product and strategy instead of babysitting a sales team. Your inside sales team focuses on calls and closes. Everyone wins.

The inside sales outsourcing market hit $10 billion in 2023 and is growing 17% annually. That's not hype — that's companies that tried it, saw the results, and committed.

Key Tasks and Responsibilities of Inside Sales Professionals

Your outsourced team will own:

• Lead Generation. Finding prospects via LinkedIn, cold outreach, referrals, paid ads. Not just throwing spaghetti at the wall — actual research and warm outreach.
• Lead Qualification. Asking the right questions to figure out if someone's a real buyer or just kicking tyres.
• Product Demos. Running Zoom calls to show your product. If your reps can't explain your value in 30 minutes, you've got a product problem, not a sales problem.
• Follow-ups. Staying in touch with leads without being annoying. Consistency beats persistence.
• Closing. Asking for the deal. Most Australian salespeople are afraid to close. Good inside sales reps aren't.
• CRM Data. Logging everything in Salesforce, HubSpot, or Zoho so you can see what's working. If it's not in the CRM, it didn't happen.

A solid inside sales team cuts your sales cycle by 30% to 40%. That's time and money.

How to Hire for Inside Sales Outsourcing

Don't hire by gut. Follow these steps:

• Define what "done" looks like. Not "we want more sales." Give me a number. "I want 20 qualified leads per week" or "I want to close $50K in ARR per month." Vague beats concrete never.
• Ask for proof. Ask the provider: "Show me three clients you've worked with. What were the results? Can I talk to them?" Providers who won't are hiding something.
• Check their tech stack. They should be comfortable in Salesforce, HubSpot, Zoho, or whatever you use. If they're not, training will cost you time.
• Test their communication. Do they understand your product? Can they explain it back to you? If they can't sell it to you, they can't sell it to your customers.
• Agree on KPIs upfront. Calls made, meetings booked, deals closed, cost per lead, conversion rates. Measure it. If they miss targets three months running, change them out.

Most offshore vendors will pitch you features. Ignore that. Ask for outcomes. Results.

Cost Considerations for Inside Sales Outsourcing

Cost varies, but here's the real breakdown:

• Philippines, entry-level: $1,200–$1,800 per month. These are people with one to two years of sales experience. They'll make calls and log data. Don't expect them to close complex B2B deals.
• Philippines, mid-level: $2,000–$3,500 per month. Three to five years of experience. They can qualify leads, run demos, handle objections, and close smaller deals.
• Philippines, senior: $4,000–$6,000 per month. Five+ years, proven track record, ready to manage a team or handle enterprise sales.
• Australia, comparable: $5,000–$10,000+ per month for entry to mid-level, plus super, taxes, leave, and the constant churn risk.

Most companies save 40% to 60% on total sales team cost when they move from in-house to outsourced. But cheap isn't good — good is good. Hire at the level your business needs, not the cheapest option that shows up.

Why the Philippines and ShoreAgents?

I built Shore Agents in Clark Freeport in 2019 for a reason. The Philippines works because:

• English. Filipinos speak English fluently. No miscommunication, no accent issues with your Australian or UK customers. They'll sound professional on a call.
• Work ethic. I've hired offshore for 13 years. Filipinos take their jobs seriously, show up on time, and push themselves. The cultural fit is genuine.
• Cost. Not the cheapest in the world, but the best value. You get English speakers, stable employment, and professional service at half the cost of local hire.
• Infrastructure. Clark Freeport has reliable power, internet, and banking. It's not some fly-by-night operation — it's a legitimate business park. Our team has low turnover and high quality.
• Compliance. We handle NBI clearance, health checks, contracts under Philippine Labor Code, 13th month pay, and statutory benefits. You don't have to worry about labour law compliance in another country.

I don't pitch outsourcing because it's trendy. I use it because I've seen it work for 13 years. Shore Agents hires carefully, trains properly, and matches people to roles that fit. You get someone who can think, not a script reader. You get someone who's still there in six months, not someone who left for a 10% pay bump.

Conclusion

Inside sales outsourcing works if you hire right and measure results. The Philippines — specifically Shore Agents — gives you access to English-speaking professionals at a fraction of the cost you'd pay locally. You'll move faster, spend less, and focus on building your business instead of managing a sales team. If you're ready, visit our Get Started page. If you want to see what it costs, check our Pricing page.